- Open dental customer service how to#
- Open dental customer service manual#
- Open dental customer service software#
- Open dental customer service free#
We know your patients are your top priority, so we work hard to handle all of your IT support tickets quickly so that you can focus on providing the best dental care possible. We also provide remote IT support services to fix your problems in a fraction of the time. We have extensive experience handling the IT demands of a dental practice and understand how important it is to keep our clients up and running.
Open dental customer service software#
It’s important to have experts on your side who can support dental software like Open Dental, Dentrix, DEXIS, and Eaglesoft. If you need dedicated support without the wait times or callbacks, CompuCarolina can help. Do You Need Dedicated Open Dental Support?
Open dental customer service manual#
You can open the manual page for each Open Dental window by clicking the Help Icon at the top of the window. If you want to fix basic issues on your own, the Open Dental manual is a great online resource. Emergency support is also available after regular business hours. If you have a non-urgent issue, you can leave a voicemail on their main telephone number or contact customer service via email. Complex issues with the Open Dental software will be escalated to a phone call. There is also a live chat function in Open Dental. A technician will talk to you and help you through remote support by using any of the links listed here.
Open dental customer service how to#
How to Contact Open Dental for Supportįor support, you can reach Open Dental at 50. Most customers choose to add the support plan to receive new version updates and telephone support. Special consideration may be given to multiple part-time providers who serve the same clients at the same time as full-time providers.Īfter the first month, billing continues automatically on a monthly basis. Then it’s $20 per month for every provider if you have over three dentists at your office or location.
If you use other medical support software in conjunction with Open Dental, it is another $100 per month for every full-time dentist. Monthly support fees for the software, customer support, and new product releases depend on the number of locations, providers, and additional functions required. (Open Source bills mobile health units as a single physical location.) After 12 months, the fee is reduced to $119 per month. There is a monthly fee of $169 for Open Dental support for the first 12 months, which covers the maintenance and support of one to three dentists per location or office. And if it’s after hours, you can only get email support.
If you need more help, you’ll have to wait for a callback or chat with them online. You are allowed only two questions per call. Their customer service is efficient, although they have some limitations. Also, they can train your dental office staff members on how to leverage the tools in Open Dental. They provide support from dedicated technicians around the clock. Open Dental supports all of its customers via chat, phone, and email. Fortunately, you have plenty of options to help you get back to work. Dentists and dental support staff can use Open Dental’s eServices to manage patient records, set up prescriptions, write patient charts, and set up appointments.īut, like all software, you’ll run into problems with Open Dental from time to time. It is customizable for any dental practice and affordable with minimal to no start-up costs. Open Dental is used all over the world and packed with powerful features and robust reporting capabilities.
Open dental customer service free#
Another difference between Open Dental and other dental practice management software solutions is that it has a free version. That means that any developer can develop tools that work with the platform. What makes Open Dental unique is that it is open source. It’s designed to allow you to work efficiently with minimal downtime. Open Dental is a practice management software made with dentists in mind. If you’re looking to get faster Open Dental support to get your practice back online, we can help. But, as with all technology, sometimes Open Dental has issues. Thanks to dental practice management software like Open Dental, you have many more tools available to keep your business running smoothly. Those advancements extend to the business side of your practice as well.
Technological advancements have influenced all medical fields, including dentistry.